Yes, We are happy to offer free shipping for most of country
Yes, we will send 2 pcs free wig caps along with the wig.
We accept PayPal and Credit Card, if you not see credit card,see our site footer payment info
Yes, We ensures that all customer details and information are kept private and all transactions are processed through a secure PayPal processing system
Orders shipped to Hawaii, Alaska or any of the US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.
Our synthetic wigs and African American wigs usually ship within 2-3 working days.color human wigs need 2-3 weeks can ship out(covid-19 time need 20-35 working days ) just for color human wigs all custom . This need lot of time to handmade . Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Don’t worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
Yes,An email with a tracking number will be sent to you within 24 hours after your order has been shipped.
If you have created an account with us, sign in anytime to view your account and order history.
All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order. Please keep checking your emails periodically.
For customer service inquiries, please E-mail
Yes, all wigs are heat friendly. We suggest the heat below 170c degrees to avoid damaging the fibers. You can heat it with regular heat styling tools (hair dryer temperature is the best choice).
It will vary depending on how you treat your wig, With proper care and maintenance your wig can last anywhere from 6 months to a few years. Washing and styling your wig with the proper products will also help it last longer and keep it looking like new.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
All the synthetic wigs come in 150% Heavy Density.human wigs as your choose
Please trim the extra lace before you wear the wig. If you don't know how to wear lace front wig, you can search on Youtube, there are videos that is very helpful!
Unfortunately , the synthetic wigs do not have baby hairs.human hair wigs you can leave a message if need
yes, this wig lace is Swiss lace
We do not recommend you to dye the wigs by yourselves, if you really want to dye it, you should have professional skills and materials
Your phone number is very necessary for shipment delivery. Our carrier will contact you before delivery. If you are not available on the phone or nowhere to be found, your package will be returned to us in 1 week. So if possible, please provide us your cell phone number or a number that we can easily get in touch with you. We will not use your phone number for any other purpose, just to deliver the wigs to you. Please read our Privacy Policy to learn more
Yes, we can offer you better prices for large volume orders. just mail us
In some cases we may accept cancellation if an order has not yet been shipped, but we must also receive the cancellation request by email within 24 hours after the order was placed. . For customized or made-to-order wigs order, we are unable to cancel order.
If you are not satisfied with your purchased item, please see our return policy first. The returned item must be in its original new condition . Items that have been used will not be accepted for return. Customized item like color human wig, if return need charge 10% restore fee, Postage to return the item will be paid by customer. more see our return policy